ARAYACLEAN.COM AND ARAYACLEANFRANCHISE.COM
Our Commitment to Privacy
ArayaClean.com and ArayaCleanFranchise.com (these "Sites")are owned and operated by Araya Clean Property Services Franchising, LLC ("Araya Clean Property Services," "we," "our," or "us").
Araya Clean Property Services knows that your privacy is important to you, and we work hard to earn and keep your trust.
Scope of this Policy
This Policy applies only to the personal information we collect at ArayaClean.com and ArayaCleanFranchise.com. Araya Clean Property Services operates a number of other Web sites, including a portal for our existing franchisees. Our other Web sites are governed by different agreements and privacy policies.
Araya Clean Property Services is committed to providing the information you need to make informed choices about the ways you use these Sites and the personal information you share with us. If you have any questions about this Policy or our privacy practices, please contact us by email at privacy@ArayaClean.com or by writing us at Araya Clean Franchising, 75 West Baseline Road, Suite 53, Gilbert, AZ 85233, Attn. Privacy Coordinator.
Your Consent to This Policy
By using these Sites, you are consenting to the collection, use and disclosure of your personal information as described in this Policy. IF YOU DO NOT CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS SET FORTH IN THIS POLICY, YOU MAY NOT USE THIS SITE.
Changes to this Policy
As we add new features and functionality to these Sites, we may need to update or revise this Policy. We reserve the right to do so, at any time and without prior notice, by posting the revised version on these Sites. These changes will be effective as of the date we post the revised version on these Sites. They will apply only to the personal information we collect after we have posted the revised version. Your use of these Sites following any such change constitutes your consent to the terms of the revised Policy. For this reason, it is important to review this Policy regularly. If we modify this Policy, we will provide a notice at the top of this Policy for at least 30 days after the new effective date.
This Policy may be supplemented or amended from time to time by "privacy notices" posted on these Sites. These privacy notices provide a level of detail that we cannot provide in this more general description of our privacy practices. For example, certain pages of these Sites contain privacy notices providing details about the personal information we collect on those pages, why we need that information, and choices you may have about the ways we use that information.
Special Features and Password-Protected Areas of These Sites
When you sign up to use a special feature or password-protected area on one of these Sites, you may be asked to agree to special terms governing your use of the special feature or password-protected area. In such cases, you will be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked "I agree." This type of agreement is known as a "click-through" agreement. If any of the terms of the click-through agreement are different than the terms of this policy, the terms of the click-through agreement will supplement or amend this policy, but only with respect to the matters governed by the "click-through agreement."
What Personal Information Do We Collect Through These Sites?
Information You Provide. We collect the personal information you knowingly provide (using your mouse and keyboard) when you use these Sites. The information we collect depends on how you use these Sites. For example, we ask for your email address and zip code so that we can send you information that is relevant to users in your geographic area.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your Web browser. This information typically includes your IP address, the name and version of your operating system, the name and version of your browser, the date and time of your visit, the address of the site you were visiting before you accessed one of these Sites, and the pages you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings.
This information does not identify you personally. Generally, we use this information to improve these Sites and make them more compatible with the technology used by our visitors. In most cases, we do not link the information sent by your browser to information that identifies you personally. We do, however, review our server logs - which contain visitors' IP addresses -- for security purposes, such as detecting intrusions into our network. If we suspect criminal activity, we may share our server logs with the appropriate investigative authorities who could use that information to trace and identify individuals.
Cookies and Similar Technologies. We use "cookies" and other Web technologies to collect information and support certain features of these Sites. For example, we may use these technologies to
• collect information about the ways visitors use these Sites – which pages they visit, which links they use, and how long they stay on each page;
• to manage and determine the effectiveness of our advertising campaigns;
• to support the features and functionality of these Sites - for example, to save you the trouble of reentering information already in our database; and
• to personalize your experience when you use these Sites.
Generally, the information we collect using these Web technologies does not identify you personally. If, however, you have created a user identity, for example, by subscribing to our e-Newsletter, we may link the information we collect using cookies and other Web technologies too their information that identifies you personally.
If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. You may also delete our cookies as soon as you leave these Sites. Although you are not required to accept our cookies when you visit these Sites, if you set your browser to reject cookies, you will not be able to use all of the features and functionality of these Sites.
How Does Araya Clean Property Services Use Your Personal Information?
Generally. We use the personal information we collect through these Sites
• to provide the information and services you request;
• to contact you with information and offers we believe will be of interest to you;
• to invite you to participate in surveys and provide feedback to us;
• to provide you with a personalized experience when you use these Sites;
• to provide you with effective customer service;
• to better understand your needs and interests;
• to improve the content, functionality and usability of these Sites;
• to improve our products and services;
• to improve our marketing and promotional efforts; and
• for any other purpose identified in an applicable Privacy Notice or other agreement between Araya Clean Property Services and you.
Franchise Opportunities. If you use ArayaCleanFranchise.com to submit an inquiry regarding franchising opportunities, we will use your personal information to respond to your inquiry and we will add your information to our mailing list for potential franchisees. From time to time, we may send you information about franchising opportunities and special events for potential franchisees.
How Does Araya Clean Property Services Share My Personal Information?
Service Providers. We share personal information with companies and organizations that perform services on our behalf, for example, companies that provide support services to us (such as web hosting services) or that help us market our products and services (such as third-party e-mail marketing companies). These third parties are required by contract to use the personal information we share with them only to perform services on our behalf and to treat your personal information as strictly confidential.
Business Transfers. Your personal information is a business asset of Araya Clean Property Services. It may be transferred to a company that has acquired the stock or assets of Araya Clean Property Services or one of our businesses, for example, as the result of a sale, merger, reorganization or liquidation. If such a transfer occurs, the acquiring company's use of your personal information will still be subject to this Policy and the privacy preferences you have expressed to us.
Compliance With Laws and Protection of Our Rights and the Rights of Others. We may disclose personal information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose personal information to prevent or investigate a possible crime, such as fraud or identity theft; to enforce a contract, or to protect our own rights or property or the rights, property or safety of our users or others.
Aggregate Information. We share statistics based on information collected through these Sites with our franchisees and other companies. These statistics do not identify you personally.
As Described in a Privacy Notice. We reserve the right to disclose your personal information as described in any Privacy Notice posted on the Webpage (or area) where you provide that information. By providing your personal information on that Web page you will be consenting to the disclosure of your personal information as described in that Privacy Notice.
As Described in a Click-Through Agreement. We reserve the right to disclose your personal information as described in any click-through agreement to which you have agreed.
We respect your right to make choices about the ways we collect, use and disclose your personal information. In most cases, we will ask you to indicate your choices at the time we collect your personal information. We also include an "opt-out" link in any promotional email we send you, so that you can inform us that you do not wish to receive such communications from us in the future.
If, at any time, you wish to be removed from our mailing lists, please let us know by sending us an email at privacy@ArayaClean.com, or write us at Araya Clean Franchising, LLC, Attn: Privacy Coordinator, 75 West Baseline Road, Suite 53, Gilbert, AZ 85233. Be sure to provide the information we will need to find you on our lists. Please give us a reasonable amount of time to remove your contact information from our lists.
How Can You Access, Update or Correct Your Personal Information?
If you wish to access, update or correct your personal information, please send us an email at privacy@ArayaClean.com, or write to us at Araya Clean Franchising, 75 West Baseline Road, Suite 53, Gilbert, AZ 85233. We will respond to you within a reasonable time and within the time limits established by applicable law. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.
How Does Araya Clean Property Services Protect Personal Information?
We take commercially reasonable precautions to provide a level of security appropriate to the sensitivity of the personal information we collect. Although we use commercially reasonable measures to help protect your personal information against unauthorized use or disclosure, we cannot guarantee the security of information provided over the Internet or stored in our databases.
Password Protected Areas of These Site
For your protection, certain areas of these Sites are password protected. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing these Sites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing these Sites using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on these Sites.
Links to Third-Party Web Sites
Araya Clean Property Services recognizes the importance of protecting the privacy of children. We will not knowingly collect any personal information from children under the age of thirteen years. When a user discloses personal information on ArayaClean.com, the user is representing to us that he or she is an adult. If a child has provided ArayaClean.com with personally identifiable information, we ask that a parent or guardian call our Consumer Care Line at 480-539-7000, and we will do our best to delete the child's information from our records.
This Policy is governed under the laws of the State of Arizona, United States of America without regard to its conflicts of law provisions.
Last updated: December 2011